FAQ

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If you still have questions or would like to make a booking, click below for all our contact details.

What are your business hours?

We are open 7 days a week – 8.30am – 6pm

We are closed only on Xmas Day for your convenience.

Inspections and 'pick up and deliveries' will be arranged during these hours.

If you are not available during these hours, please let us know in advance and we will do our best to work in with your requirements.

How much do you charge to board my cat(s)?

Our pricing is simple! Fees are calculated for the number of nights boarding. We also offer a discount rate after your cat(s) has boarded with us for more than a three month period

For our fees and charges, please refer to our pricing page.

All administration of medications are provided free of charge.

Daily grooming is free of charge

Ample amounts of affection “Hugs cuddles and kisses” free of charge!

How do I arrange pickup and delivery?

We pickup and deliver to the airport and also in and around the Launceston area. We need to be notified the day before you need to use this service to allow time for us to schedule our services.

Can you assist me with my interstate locations?

Yes we can make the booking for you and we also deliver to the airport for a fee of $15

What are your payment methods and when do you expect payment?

We need payment either during check in or check out, prior to leaving. Payments can be made either by ETF, Cash or Cheque.

Do you require a booking deposit?

No we don’t.

How do I cancel my booking?

All cancellations must be notified via phone or email. An administration fee will apply to all cancellations. We understand that special circumstances happen and therefore the fee may be waivered and is considered on an individual basis.

What vaccinations do my cat(s) require?

It is vital that all cats entering our 'cattery' are up to date with their vaccinations. The minimum vaccination requirement is an 'F3' which covers Feline Enteritis and Feline Influenza. The vaccine must have been administered a minimum of 2 weeks prior to check-in date and we must sight the current certificate before your cat(s) can be admitted. We reserve the right to refuse admittance if your cat(s) do not comply with these requirements.

Please note that the vaccination provides a level of protection but it does not ensure that cats won't become symptomatic if exposed to Feline Enteritis or Feline Influenza. Cats may be carriers, although they have been vaccinated against the effects of these diseases. Our procedure in the event of noticing any sign of illness is to totally isolate your cat and if required obtain veterinary assessment and treatment.

What food do you provide?

We provide a range of high quality, nutritionally balanced wet and dry food. Our primary dry food Lams, Hills, Whiskas, Blak Hawk Our choice of wet food is Fancy Feast, Dine, Whiskas and Gourmet. These brands offer a variety of types including meat, fish and chicken flavours.

Should your cat be on any specific Veterinary prescribed diet, we supply these you will need to purchase this and give it to our staff on arrival.

What do I need to bring when checking in my cat?

When checking in your cat(s), you MUST provide us with their current vaccination certificates and if applicable, any dietary food. Also any current medications that may need to be given. We administer the medications free of charge.

Your cat(s) must be brought to our cattery in strong and sturdy carry cages. If you wish, you may also like them to have a familiar toy to comfort them on their stay.

Please note that they have very comfortable living quarters and our staff gives them more than enough attention, including lots of hugs, cuddles and kisses.

What if my cat gets sick?

Your cat's health is very important to us. Our staff constantly monitor the health of each cat daily, during their stay with us. We observe their general behavior and their physical appearance as well as their food and water consumption. We also check their litter usage to make sure that their stools and urine are not showing any signs of sickness or worms. Should we notice anything of concern we will consult with a veterinarian if required and appropriate medication will be administered.

We have strict procedures in place with are strictly adhered to, and every effort is made to offer the best in care. However, we cannot be held responsible for any illness which may develop during your cat's stay with us which may be due to information being withheld or misinformation relating to previous, current or untreated injuries or illnesses, or contamination of any food product bought in from outside suppliers.

Our veterinarians are on call 24/7 and be assured that if your cat becomes sick during their stay with us, we will try to contact you or a nominated alternate contact. If we are not able to reach you, we will contact your nominated Vet- if not available, we will consult one of our consultant Vets.

If you would like to visit us, inspections are welcome by appointment. This way we can organise more time with you.